“[A one-on-one is] where the employee can tell the manager freely what’s on their mind, so that the manager can start fixing things – that’s what the manager is paid for.”
Feedback, and the culture surrounding it, is one of the biggest contributors to a company’s desirability, from a recruiting standpoint. But after some quick research, it occurred to me that the act of developing good feedback processes is almost always under-invested in, especially with early stage startups.
Per Fragemann (@perfragemann) has made it his mission to improve feedback and feedback culture in business, with a business he started called Small Improvements.
Small Improvements, Headquartered in Berlin, grew from a passion project during Per’s former employment at Engineering giant Atlassian in Australia. Today they have over 25 employees and have bootstrapped their way to profitability in the 6 years since creation.
In our discussion, Per and I talked about:
- How he turned a side project into a full-scale business with paying customers, almost by accident
- How anyone can create a foundation for good feedback in their business
- The core components of good, productive feedback
- What a one-on-one session means at Small Improvements, and why so many people get this wrong
Building a culture of feedback is *hard*, and Per does a great job of breaking it down in an actionable way. So let’s dive into the episode.
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