Based out of Wrocław, Poland, the LiveChat team (now about 60 strong) really feels like a big family of sorts. Headquartered in a sprawling, old house close to the center of Western Poland’s largest city, it’s not hard to see how the company has developed a culture and environment that makes it one of the most desirable places for young Polish graduates to come and work.
It was in this environment that I took some time to sit and chat with Szymon, the company’s CMO. Szymon has been with LiveChat since 2007, shortly before the decision was made to pivot from ‘traditional’ enterprise-focused, on-premise software product to a cloud-based SaaS.
Listen to the interview
Szymon and I covered a range of topics, including:
- The struggles of moving to SaaS at a time when SaaS in Europe didn’t really exist
- Growing the product without any paid marketing or sales team(!)
- Maintaining company culture through growth
- The current resurgence of chat-based products, bots and what this means for LiveChat